FAQ's | Used Audi | Weybridge Vehicle Consultants

Frequently Asked Questions

Surrey's Leading Used Audi Specialist

 General

WVC are an independent Audi and Prestige Car specialist, founded in the year 2000 by James Biggs and Matthew Putt.

We work only to the very highest levels of customer care. All of our cars are handpicked to be the very best you will see, prepared to the highest of standards and priced correctly to the market.

We work only to the very highest levels of customer care. All of our cars are handpicked to be the very best you will see, prepared to the highest of standards and priced correctly to the market.

We are not a main dealer, but as an independent and fully autonomous specialist we feel we can offer a far better and more personal service.

All cars have service history and valid MOT, the details of which are published on our website.

Our vehicles come from a number of sources, private customers, other motor traders and major leasing companies such as Volkswagen Financial Services.

All of our cars are HPI checked and the certificates published on our website.

Yes, a car can be reserved with a holding deposit.

All cars have a thorough pre-delivery inspection and are serviced if necessary.

Yes, where ever possible we make sure our cars are fully prepared and ready to drive away.

We aim to keep our website fully up to date and list cars when they are sold.

All of our stock is fully valeted by our own team and thoroughly re-cleaned before collection.

 Prices

We do not believe in additional fees or hidden charges, why should our customers pay for us to do our job.

We have a very transparent pricing policy, our cars are checked constantly, priced to the market and we sell at screen price.

New & used car markets are completely separate. The release of new registrations has very liitle impact on used car values, if anything it can create a surge of used car sales due to renewed interest in the market and the perception of an increase in used car stock.

 Payment / Finance

We accept credit cards for initial deposits, but not for final payments unless customers are happy to pay the additional charges incurred.

Most customers transfer the balance directly into our bank account; you can also pay with a debit card on collection.

We can arrange both Hire Purchase and PCP; we use Black Horse Motor Finance and Moto Novo. You will find more information on our website.

Loans are arranged in house and we get an instant decision.

Yes, you can obtain a quote and apply for finance through our website.

Monthly figures will always be dependent on deposit and term of loan.

 Warranty / Aftercare

Should you choose not to opt for an extended warranty we will supply the car with 3 months cover.

We offer a range of exceptional warranty packages, tailored to the type of car we are selling

We have a fantastic, fully equipped service centre with in 5 mins of our showroom.

We can service, repair and MOT any make of car or LGV, have fully trained technicians, all the latest equipment and a fleet of loan vehicles.

We always prefer and encourage customers to contact us initially, so we can appraise the best course of action to take, most warranty claims and repairs can be undertaken at our service centre.

 Part Exchange

We are always happy to consider and car in part exchange, we will also take in other vehicles, motorcycles, LGV's etc.

We aim to give the true current market trade value for your vehicle.

 Buy from Home

It is completely safe to buy a car online. Our standards are extremely high as is evident from our excellent customer reviews, a lot of which are from "buy from home" customers.

Not at this stage, but this is something we are working on and will soon be offering a completely automated buying service.

 Delivery

Yes, your car can be delivered, please talk to one of us about the options available.

This can be arranged, costs will vary dependent on location.

Sales Department

8 Camphill Industrial Estate
Camphill Rd, West Byfleet
Surrey
KT14 6EW

01932 569999
5 minutes walk from West Byfleet station.

Get Directions

Vehicle Servicing

4 Craven Court,
Canada Road, Byfleet,
Surrey
KT14 7JL

01932 569999
5 minutes walk from Byfleet & New Haw station.

Get Directions Our Servicing Website